Bugzilla was ruling the bug tracking world until the new tool called “JIRA” come out on the market.
In 2018, there are 75,000 customers that use JIRA for their bug tracking and feedback collecting tool.
But the question is why to use this tool if we have other options too. Well, the answer is below in the article that how JIRA is the most effective tool to track bugs and collect feedback also.
Issues that track JIRA:
A lot type of the issues come out while development process and they all are tracked by JIRA. Some of them are Epic, New feature, Bug, story, task, improvement.
These are the different issues tracked by JIRA. Recently, a new update of JIRA experience has been introduced which allows collecting the feedback from the colleagues and users with new experience.
Bug tracking template of JIRA:
it is basically the way, along with which the project is started.
Originally, it was known as a software development template, but now its use has changed to be a bug tracker template.
Merits of this template:
• good choice for small team and feedback collection.
• If you don’t want to work with scrum board, this template is best for you.
Demerits:
• it doesn’t work efficiently when there are a lot of bugs and feedback.
• Only useful for small teams.
JIRA kanban:
It is a project management tool that has a collection of tasks arranged in the columns. You have the option to alter these columns by changing their names and can arrange them as per the requirement of different projects.
The tasks in this are: pending work, selected for development list, the work in progress list, the done work list.
Merits of JIRA kanban:
• You can easily know what your team is doing.
• It gives a flexible working style.
Demerits:
• other kanban boards are more flexible than it.
• Overhead for small teams having fewer issues.
JIRA agility board:
It is a new JIRA template, which gives a good platform to manage every task according to the project and development process. You can easily manage the issues and rearrange every column as you want it to be.
Merits:
• it is the most prominent template of JIRA.
• This template is managed easily and can be used by the small and medium size of teams.
Demerits:
• Don’t have some of the core features of JIRA.
• Can be used for deep investigation of the teams work.
How will you be able to fetch feedback and track bugs using JIRA?
Create feedback inside the JIRA:
You can easily add feedback inside JIRA by following simple steps. What you have to do is, go to your JIRA project and go to the “create an issue” link in your project. That’s it, the work is done. Now you can request the below-mentioned information to the colleagues, testers, and users:
the operating system, browser version, screen resolution, ticket priority.
With simple steps, you can easily start collecting feedback and tracking the bugs. Just make sure that the reports of the issues are pretty clear and detailed so that the team members can understand and work on them accurately and not end up by solving one and producing another one.
Collection of feedback and tracking issues on your site or app:
using the website widget from user snap, you can easily and directly get the feedback and the collection of issues from the app or the website you needed to get from.
With the use of proper Screenshots of the workflow, you can get all the information through them.
Custom workflow:
To get a closer view to the workflow of JIRA, let’s see its workflow:
Workflow allows you to figure out the correct workflow for the team. A good workflow allows you to get them all collected to each other.
Conclusion: JIRA is the platform that offers you both track the bugs and collect feedback that will help in getting more business growth. It has benefit of both the things that is including the feedback and tracking the bugs. So you must include it your Custom Web application development services.